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Privacy Policy
PRIVACY POLICY
Iceberg Refrigeration Supplies LLC
997 S.E. 12th Street, Hialeah, Florida 33010 USA
iceberg-refrigeration.com | events.iceberg-refrigeration.com
Last Updated: Sept 24, 2026
This Privacy Policy describes how Iceberg Refrigeration Supplies LLC collects, uses, shares, and protects your information when you visit our websites, submit a form, request a quote, schedule a meeting, participate in a promotion, or communicate with us by email, telephone, SMS, or WhatsApp. It also explains the choices and rights you have regarding your information. By using the Service, you agree to the practices described in this Policy.
1. DEFINITIONS
Capitalized terms have the meanings below, in the singular and the plural:
Company ("Iceberg," "we," "us," or "our"): Iceberg Refrigeration Supplies LLC, a Florida limited liability company with its principal office at 997 S.E. 12th Street, Hialeah, Florida 33010, United States.
Website: iceberg-refrigeration.com, events.iceberg-refrigeration.com, and any other website or landing page operated by the Company that links to this Policy.
Service: the Website and the forms, quote requests, meeting scheduling, promotions, and communication channels associated with it.
Personal Data: any information that identifies or can reasonably be used to identify an individual.
Usage Data: information collected automatically when you browse the Website, such as IP address, browser and device type, pages visited, time spent, and referring source.
Service Provider: any person or company that processes data on our behalf to provide, support, or analyze the Service.
Third-Party Service: any external platform through which we communicate with you or manage your information, such as HubSpot, WhatsApp, or a meeting-scheduling tool.
2. INFORMATION WE COLLECT
2.1 Information you provide
– Contact and business details: first and last name, email address, telephone or WhatsApp number, company, job title, country, and city.
– Request details: the content of your inquiry, quote request, or message, including equipment lists, spare-part numbers, project specifications, drawings, and site information you choose to send.
– Order and transaction details: billing and shipping addresses, purchase orders, invoices, export and customs documentation, and payment confirmation details (we do not store full payment-card numbers).
– Promotion and event data: registration information for prize draws, promotions, or trade-show events, and, where applicable, a record of your visit to our stand or your scheduled meeting.
2.2 Information collected automatically
When you visit the Website we and our Service Providers collect Usage Data through cookies, pixels, and similar technologies, including IP address, approximate location derived from it, browser and device type, operating system, pages viewed, links clicked, time on page, and the campaign or website that referred you. See Section 7 for how to control cookies.
2.3 Information from Third-Party Services
If you write to us on WhatsApp, book a meeting through our scheduling link, or interact with us on social media or a business platform, we receive the information associated with that interaction, such as your name, number or email, profile details made available by the platform, and the content of your message. Those platforms have their own privacy policies, which we encourage you to review.
3. HOW WE USE YOUR INFORMATION
We use Personal Data to:
– Provide, operate, and maintain the Service, including monitoring its use and security.
– Respond to your business request: prepare and send quotes, answer questions about equipment, parts, and projects, coordinate meetings and site visits, and provide technical and after-sales support.
– Perform a contract: process orders, arrange shipping and export, prepare customs and freight documentation, invoice, collect payment, and administer warranty claims.
– Manage promotions and events: validate entries, contact winners, deliver prizes, and administer trade-show meetings.
– Contact you by email, telephone, SMS, or WhatsApp with updates on your request or order, service notices, and security alerts.
– Send you news and offers about products, services, brands, and events similar to those you have inquired about, unless you have opted out.
– Analyze and improve the Service: understand how the Website is used, measure campaign performance, fix technical problems, and improve user experience, using tools that record aggregate interactions such as page views, clicks, and navigation paths.
– Comply with legal obligations, including tax, accounting, export-control, and sanctions-screening requirements.
– Protect our rights, prevent fraud, and enforce our Terms and Conditions of Sale.
– Evaluate or carry out a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as part of that transaction.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your Personal Data. We share it only as described below, with parties that are contractually required to protect it and to use it solely for the stated purposes:
– Service Providers: CRM, forms, and meeting scheduling (HubSpot); web hosting, email delivery, and analytics; advertising platforms that help us measure campaigns; and IT and security vendors.
– Manufacturers and suppliers: when necessary to process an order, arrange a drop shipment, obtain technical support, or submit a warranty claim on your behalf.
– Logistics providers: freight carriers, freight forwarders, customs brokers, and insurers, to deliver and clear your order.
– Professional advisors: accountants, attorneys, and auditors, under confidentiality obligations.
– Authorities: government agencies, courts, or regulators when required by law, subpoena, or to protect our rights, property, or safety or that of others.
– Business transfers: a successor or acquirer in connection with a merger, acquisition, or sale of all or part of our business.
5. PRIVACY OF MINORS
The Service is directed to businesses and is not intended for children under thirteen (13). We do not knowingly collect Personal Data from children. If we learn that we have collected data from a child without verified parental consent, we will delete it promptly. Participation in our promotions and prize draws is limited to individuals eighteen (18) years of age or older.
6. GEOGRAPHIC SCOPE AND INTERNATIONAL TRANSFERS
Iceberg operates from Florida, United States, and serves customers in the United States, Latin America, and the Caribbean. Your information is processed and stored in the United States, where data-protection laws may differ from those of your country. By using the Service or providing your information to us, you consent to its transfer to and processing in the United States. Where required by the laws of your country, we will rely on appropriate safeguards or your consent for such transfers.
7. COOKIES AND TRACKING; YOUR CHOICES
We use first-party and third-party cookies, tracking pixels, and similar technologies to make the Website work, remember your preferences, measure how pages are used, and evaluate our advertising campaigns (including Google and Meta advertising tools). These technologies fall into the following categories:
– Strictly necessary: required for the Website and forms to function.
– Analytics: measure traffic, page usage, and campaign performance.
– Advertising: allow us and our advertising partners to show you relevant ads and measure their effectiveness on other sites and platforms.
You can control cookies through your browser settings, and you can opt out of interest-based advertising through the tools offered by Google, Meta, and the Digital Advertising Alliance. Under certain U.S. state privacy laws (for example, California's CPRA), the use of third-party advertising pixels may be treated as a "sale" or "sharing" of personal information. You may opt out at any time by emailing info@iceberg-refrigeration.com with the subject line "Do Not Sell or Share" or by adjusting your cookie preferences. Blocking certain cookies may affect Website functionality. Our Website does not currently respond to browser "Do Not Track" signals.
8. SECURITY AND RETENTION
We use reasonable administrative, technical, and physical safeguards to protect your Personal Data. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain Personal Data only as long as necessary for the purposes described in this Policy and to meet legal, accounting, tax, export, and warranty-record requirements; business records related to orders are generally retained for the period required by applicable law, after which they are deleted or anonymized.
9. COMMUNICATIONS BY WHATSAPP, SMS, EMAIL, AND TELEPHONE
Consent. By giving us your telephone number or writing to us on WhatsApp, you agree that we may contact you through those channels about your request or order and, where you have opted in, to send you commercial communications about our products, services, and events. Message frequency varies.
Voluntary. Receiving marketing communications is never a condition of purchase.
Charges. Iceberg does not charge for these communications; message and data rates from your carrier may apply.
Opting out. You can stop marketing messages at any time by replying STOP or UNSUBSCRIBE, using the unsubscribe link in our emails, or emailing info@iceberg-refrigeration.com. We will continue to contact you as needed about an open request, order, shipment, or warranty claim.
Delivery. To the extent permitted by law, Iceberg and the telecommunications carriers are not responsible for messages that are delayed, undelivered, or misdirected.
10. YOUR RIGHTS
Depending on where you live, you may have the right to access the Personal Data we hold about you, correct or update it, request its deletion, object to or restrict certain processing, withdraw consent, receive a copy in a portable format, and opt out of the sale or sharing of your information for targeted advertising. To exercise any of these rights, email info@iceberg-refrigeration.com with your request. We may ask you to verify your identity before responding, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights. Residents of California and other U.S. states with privacy laws may also designate an authorized agent to submit a request on their behalf.
11. THIRD-PARTY LINKS
The Website may contain links to manufacturer websites, product literature, social media, and other third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with a revised "Last Updated" date. If a change materially affects how we use Personal Data already collected, we will provide additional notice where required by law. We encourage you to review this Policy periodically.
13. CONTACT US
For questions about this Policy or to exercise your privacy rights:
Email: info@iceberg-refrigeration.com
Telephone: +1 (305) 363-2001
Mail: Iceberg Refrigeration Supplies LLC, Attn: Privacy, 997 S.E. 12th Street, Hialeah, FL 33010, United States